For Phone Orders Call Now   972-3-573 7573

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Shipping

Courier service

for orders below $30 -
$15 flat rate, courier world wide

for orders above $31 - 
$29 flat rate, courier world wide
All prices are in US Dollars and include tax

 

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Customer service 972-3-5737573
Artlook 33 Hashalom st.
p.o 288 Givatayme
Israel

Sunday – Thursday 9-17
If you call after office hours you can leave a message with our phone representative and we will get back to you the next business day

 
 
Can I send a gift to a friend?

Yes you can! At checkout you can indicate the  mailing address to the recipient apart from the invoice mailing address(to you)

 

Does the packing slip include pricing information?

If the mailing address is to yourself,  the invoice will be in the package separated from the products . If you want your order to be sent to another party, we ask that you give us your mailing info so we can send the invoice to you .

 

If I order multiple gifts in gift wrap, how will I be able to tell what each gift is?

In order to distinguish which gift recipient is to receive the special gift that you have chosen for them, we place a small detachable sticker on the bottom of each gift with product's name.

 

How long will my order take to arrive including processing and shipping?

Process time                  +              Shipping time

(depends on product)               (depend on country)

 

There are two factors that affect when you will receive your order: the time it takes for the product to leave our warehouse (process time), and the time it takes for your order to be shipped by the courier.
Due to the uniqueness of our gifts, some may require specific processing times in addition to the shipping time.
Please review the product information page for any processing times that may exist for an item.

Shipment of your order will be carried out by International EMS courier Door to Door.
 Addresses can not be p.o box, only street / house  address .
All orders for in-stock merchandise that are placed prior to 3pm sunday through Thursday , should be shipped the day your order is placed. Orders received on Friday afternoon & Saturday will be processed first thing Sunday morning.

Shipping time depands on the country the order is shipped to.
Between 6-21 business days.

Please review shipping table for more information 

 

CountryDelivery time
USA+ CanadaProduct's process time +    5 - 10 days
EuorpeProduct's process time +    5 - 10 days
Asia/ AustraliaProduct's process time +    7 - 14 days

There is no an additional handling fee, or sales tax.

We are committed to having your order arrive in excellent condition.
In the infrequent instance of damage, a full refund will be provided for unused items returned to us in its original packaging.
Artlook will not be responsible If an order is checked at customs and delayed for that.

Tracking your order:
You can track your order trough login to your account.
If you did not creat an account at checkout you will not be able to track your order.


Shipping an Order to More than One Address
 At this time, it is not possible to make one order with 2 shipping addresses.
If you would like to ship to different addresses you need to make an order for each address.

Returns  - Money back guaranteed upon return.
We want you to love everything that you buy from us.
However, if you're not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, assuming that returns are made within 30 days of your purchase and that returned items are in their original condition.
For items that are damaged, defective, or not what you ordered, we will be happy to refund your original shipping cost. If, for any reason you are unsatisfied with your purchase , you are welcome to send the product back and you will receive full refund of product price (not inc. shipping) If you discover a problem after you've received your order, please call our Customer Service department at 972-3-5737573.
We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you wish to return (with full refund) or exchange such an item, please call Customer Service at 972-3-5737573 or send product, with your name and order number, back to –
artlook
P.O box 288 Givatayme 53102 .
Israel

 
 
 How to order from artlook-store.com?
 Ordering from artlook can be done online or by telephone. . To make purchases you will need to use a Visa, Master Card, Diners, or American Express credit card.
To order by telephone, please call us at 972-3-5737573 during the customer service hours listed above.
 

What is artlook newsletter?  (available soon)
We invite interested visitors to sign up to receive occasional e-mails about new products, featured artists, and special offers. When you sign up, we ask for your first name and e-mail address. We do not allow any other companies to use our email list to market to our customers. We do not rent, sell or share our email list,. If you decide you no longer wish to receive e-mail from us, every e-mail we send to you includes simple instructions on how to opt out of future communications.

Privacy protection
artlook respects and is committed to protecting your privacy.
Check our privacy term here

Customer Service If you would like to contact us, please email info@artlook-store.com

or call us at 972-3-5737573 If you don't reach us, please leave us a message, we will respond within 24 hours.

 

Is purchasing via artlook-store.com secure?

At artlook we guaranty Smart, simple, safe shopping We have taken many precautions to insure that shopping at artlook is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information. We guarantee that every online transaction you make will be 100% safe artlook accepts Visa, MasterCard, Diners, and American Express.

 

How to submit your work for sale artlook-store.com?

If you are an artisan/ designer and you are interested in working with us to sell your product on artlook we would love to hear from you. Please tell us a little about yourself and your work and send some pictures for initial review. Be sure to include an email address and phone number so we can contact you directly. Please send to tomer@artlook.co.il Thanks! We look forward to hearing from you.

 

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